Terms of Service

Welcome to Neat and Sweet Cleaning Co.! By using our services, you agree to the following terms and conditions. Please read them carefully. These Terms of Service ("Terms") apply to all customers who engage with our cleaning services, either directly or through our website.

Services Provided
We provide residential and/or commercial cleaning services as outlined on our website or agreed upon in service communications. We reserve the right to modify or discontinue any service at any time without prior notice.

Scheduling and Access
Clients are responsible for providing accurate information when scheduling a cleaning. Please ensure our team has access to your home or business at the scheduled time. Missed appointments due to lack of access may result in a fee.

Cancellations and Rescheduling
We kindly request at least 48 hours' notice for cancellations or rescheduling. Cancellations with less than 24-48 hours’ notice may incur a cancellation fee.

Payment Terms
Payment is due upon completion of services unless otherwise arranged. We accept all major CC. Late payments may be subject to additional charges or suspension of services.

Satisfaction Guarantee
Your satisfaction is our priority. If you're not satisfied with a cleaning, please contact us within 24 hours, and we will return to address the issue.

Client Responsibilities
Clients must ensure their space is safe for our cleaning team. We are not responsible for damage resulting from unstable furniture, unsecured pets, or hazardous conditions not disclosed prior to service.

Breakage and Damages
While we handle your belongings with care, accidents can happen. Any damages must be reported within 24 hours of service. We will evaluate each situation and may offer reimbursement or repair at our discretion.

Right to Refuse Service
We reserve the right to refuse or discontinue services for any reason, including but not limited to unsafe working conditions, harassment, or inappropriate behavior toward our staff.

Privacy
We respect your privacy. All customer information is kept confidential and will never be shared or sold. Please see our Privacy Policy for more information.

Modifications to Terms
We reserve the right to update these Terms at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

Contact Information
If you have any questions about these Terms, please contact us at:

Neat and Sweet Cleaning Co.
58 Macy Street #11 Amesbury, MA 01913
[email protected]
(978) 834 - 0334